Legal
This Refund Policy explains the conditions under which customers may request a refund for digital products purchased from Apexion Solutions Ltd ("Apexion", "we", "us", or "our"), a company registered in England and Wales under company number 17425862, with its registered address at 50 Princes Street, Ipswich, United Kingdom, IP1 1RJ.
This Policy applies to purchases made through apexionwp.com (the "Site") and should be read together with our Terms & Conditions and Privacy Policy.
We aim to provide customers with reliable digital products, transparent purchasing conditions, and a fair refund process. Nothing in this Policy excludes or restricts any mandatory consumer rights provided under applicable law.
Apexion offers downloadable WordPress themes, templates, and related digital website resources. All products are supplied electronically. No physical products are shipped.
Following successful payment confirmation, purchased digital products are normally made available immediately through the customer's personal account dashboard on the Site.
Customers also receive an email confirmation containing their order details and information or links for accessing the purchased digital files.
Customers can access their purchased products by logging into their registered account and navigating to the relevant purchases or downloads section.
Electronic delivery may occasionally be affected by payment verification, maintenance, email filtering, or temporary technical issues. If purchased files are not accessible following successful payment, customers should contact our support team.
Customers may submit a refund request within 14 calendar days of the purchase date for consideration under this Policy.
Submitting a request within this period does not automatically guarantee a refund. Eligibility depends on the circumstances of the purchase, the status of digital delivery, and any applicable statutory rights.
Where a customer has a statutory right to cancel, the applicable cancellation period and legal requirements will govern that right.
Requests submitted after the 14-day period may still be considered where required by applicable consumer protection law, including where digital content is faulty, materially different from its description, or has not been supplied as agreed.
Under the UK Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, eligible consumers generally have a 14-day right to cancel a distance contract for digital content, beginning on the day after the contract is concluded.
For digital content supplied without a physical medium, the statutory right to cancel may be lost once supply of the digital content has begun before the end of the cancellation period, provided that the consumer has:
Where customers choose immediate digital delivery, Apexion will seek the required consent and acknowledgement before beginning supply during the statutory cancellation period.
Merely visiting the Site, placing an order, or logging into an account does not by itself constitute the specific express consent and acknowledgement required for the loss of the statutory cancellation right.
If the applicable requirements for the loss of the cancellation right have not been satisfied, the customer's statutory cancellation rights and any related refund entitlement remain unaffected.
Nothing in this section limits a customer's separate statutory rights where digital content is faulty, not as described, or otherwise fails to meet applicable legal requirements.
Customers may be entitled to a refund, repair, replacement, price reduction, or other appropriate remedy, depending on the circumstances and applicable law.
Relevant circumstances include:
We may request relevant order information, screenshots, error messages, or other reasonable details to investigate the reported issue.
Under the UK Consumer Rights Act 2015, digital content supplied to consumers must meet applicable legal standards, including satisfactory quality, fitness for purpose where applicable, and conformity with its description.
Where digital content does not conform to these requirements, customers may be entitled to repair or replacement within a reasonable time and without significant inconvenience.
If repair or replacement is impossible, or is not provided within a reasonable time and without significant inconvenience, customers may be entitled to an appropriate price reduction, which may in some circumstances amount to a full refund.
Additional remedies may apply where Apexion does not have the legal right to supply particular digital content or where other statutory obligations have been breached.
These statutory rights are not automatically limited to 14 days from the date of purchase and cannot be excluded by this Refund Policy.
Where a statutory right to cancel has been validly lost and no other legal entitlement to a remedy applies, Apexion does not normally offer discretionary refunds solely for the following reasons:
These circumstances do not remove any statutory remedy where a product is faulty, misdescribed, not supplied as agreed, or otherwise fails to meet applicable legal requirements.
We may consider exceptional circumstances individually and may issue a discretionary refund where appropriate.
Apexion offers a curated selection of WordPress themes and templates, including products originally developed by independent third-party suppliers such as Themify and CSSIgniter.
Software components distributed under the GNU General Public License (GPL) remain subject to their applicable open-source licensing terms. Certain images, fonts, demo content, and other assets may be subject to separate licensing conditions or may not be included in the purchased download.
Customers should review the product description, included files, technical requirements, and any disclosed licensing information before purchasing.
The fact that a product originates from a third-party developer does not remove Apexion's obligations to customers under applicable consumer protection law.
Product licensing and intellectual property terms are explained further in our Terms & Conditions.
To process purchases and investigate delivery-related issues, Apexion maintains relevant order and transaction information.
Depending on the functionality of the systems used, relevant records may include:
These records may be reviewed to establish whether payment was successful, whether digital access was provided, and whether a reported delivery issue requires further investigation.
Email dispatch or delivery status does not necessarily establish that a customer opened or read the email. Likewise, payment confirmation alone does not establish that digital content was successfully supplied.
Personal information associated with these records is processed in accordance with our Privacy Policy.
To request a refund, report a defective product, or exercise an applicable right to cancel, please contact our customer support team at:
Email: [email protected]
Where possible, please provide the following information:
For a statutory cancellation, a clear statement communicating your decision to cancel is sufficient. You are not required to provide a reason or use a particular form where applicable law does not require one.
We may request additional information reasonably necessary to identify the relevant transaction or investigate a reported technical issue.
We aim to acknowledge and review refund requests within 5 business days of receipt.
Depending on the circumstances, our support team may:
Our target review timeframe does not extend or delay any statutory deadline for cancellation or refunds.
Where a statutory remedy is required, we will provide it in accordance with applicable law.
Approved refunds will normally be issued using the original payment method used for the purchase, unless the customer expressly agrees otherwise or applicable law requires a different arrangement.
Where a consumer validly exercises a statutory right to cancel, any refund due will be made without undue delay and within the period required by applicable law, normally no later than 14 days after we are informed of the valid cancellation.
Where a refund is due under the statutory remedies for non-conforming digital content, applicable statutory refund deadlines will be followed, including the requirement to provide certain refunds within 14 days of agreeing that the customer is entitled to them.
For discretionary refunds, we aim to initiate payment promptly following approval.
Once a refund has been initiated, the time required for the funds to appear in the customer's account may depend on the payment provider, bank, or payment method.
No refund processing fee will be charged where a refund is required by applicable consumer protection law.
Customers are encouraged to contact Apexion before initiating a payment dispute or chargeback so that we have an opportunity to investigate and resolve the issue.
However, nothing in this Policy limits a customer's legal right to contact their bank, card issuer, or payment service provider, dispute an unauthorised transaction, or exercise applicable chargeback or other payment protection rights.
Where a payment dispute is raised, Apexion may provide relevant transaction, order, and delivery information to the payment service provider for legitimate dispute resolution purposes.
Accounts may be restricted where there is reasonable evidence of fraud, deliberate misuse, or security abuse, subject to applicable law. Customers will not be penalised merely for exercising lawful consumer or payment dispute rights.
If a purchased digital product is missing from your account dashboard, an order confirmation email has not arrived, or a download fails, please contact our support team.
Before contacting us, customers may wish to verify that:
We will make reasonable efforts to investigate and resolve reported delivery problems in accordance with our contractual and statutory obligations.
Apexion may update this Refund Policy periodically to reflect changes in applicable legislation, payment processes, or digital product delivery procedures.
Any updated version will be published on the Site with a revised effective date.
Changes to this Policy will not retrospectively remove statutory rights or contractual rights already acquired by customers.
For questions relating to refunds, order cancellations, payment disputes, or digital product delivery, please contact:
Apexion Solutions Ltd
Company Number: 17425862
Registered Address: 50 Princes Street, Ipswich, United Kingdom, IP1 1RJ
Email: [email protected]
Website: https://apexionwp.com